If you are interested in becoming a Provider, please first review the Provider Manual below and the current Provider Service Agreement.

After reviewing the Provider manual and Provider service agreement, prepare an application and current resumes for all prospective staff who will be providing direct services to VR clients under the Provider service agreement. Once those are completed, submit them to Lacey Conzelman via email at Lacey.Conzelman@mt.gov

Lacey will review submitted documents and communicate with Provider applicant about a date and time to pitch their business plan and complete an interview with the Review team.

Following the interview and business plan pitch, the Review team will discuss the Provider applicant submitted materials, pitch and interview. The team will either approve or deny the Provider applicant to move forward with a service agreement.

If approved, the Provider applicant moves on to complete Steps 5-7.

If denied, the Provider applicant will be provided feedback and suggestions on areas of concern/improvement. The Provider applicant is then welcome to implement the feedback and start again at Step 2 after 6 months.

Provider applicant must complete all of the following and once all are completed, attach to one email and send to Lacey.Conzelman@mt.gov.

1. “Register as an Entity” with sam.gov and download your registration form that looks like this.
2. Register your business with the Secretary of State.
3. Staff List Sheet (include all Provider employees providing direct services to VR clients and indicate how they meet the minimum requirements of Provider staff as outlined in the contract found in Attachment A, Staffing and Training Requirements, B.
4. Obtain required insurances as specifically outlined in the contract. Use Insurance Requirements document as a reference.
5. Complete the Form W-9
6. OPTIONAL: Complete the 204-Electronic Funds Transfer Sign Up to receive direct deposit payments.

If your business is not yet registered as a vendor in our contract management system, a request will be sent to you via email to register as a vendor in eMacs. This will not be sent until all the documents from Step 5 have been accurately submitted.

Once the above steps have been completed, the Provider service agreement will be put together and sent to you via email from DocuSign for electronic signature.

Once all required internal and external signatures have been collected, a copy of the finalized, fully signed service agreement will be sent to you via email from DocuSign. This copy will also be sent to the local office Counselor Supervisor notifying them you are ready to begin receiving referrals.

The purpose of this manual is to supply Community Rehabilitation Providers (Providers) with information on services and billing procedures that will help the Provider work with Montana Vocational Rehabilitation (VR). The manual is intended to serve as a living document which will be updated over time, as needed. VR has the authority to receive and expend vocational rehabilitation (VR) funds under the Rehabilitation Act of 1973, as amended, 34 CFR §§ 361.21 and 361.22, and 34 CFR § 363. VR works with Providers to provide services, as defined in this manual to VR clients. Providers provide specific services for VR clients based on a fee-for-service. Employees of Montana Providers must have a high school diploma (or GED/HiSet) and two (2) years of experience in providing job coaching or follow along services for people with disabilities. If the individual does not meet the above experience requirements, a review of related training and experience may substitute for the two years’ experience. Montana Providers must also follow the process and procedures mentioned in this manual and undergo periodic monitoring by VR to continue a working relationship with the agency. This manual addresses VR’s state-federal program including Pre-Employment Transitions Services (Pre-ETS).

The following are services offered by VR primarily provided by Providers via the Provider service agreement between the agency and the provider. The service category names and definitions are federally defined (https://rsa.ed.gov/sites/default/files/subregulatory/pd-16-04.pdf) by the Rehabilitation Services Administration (RSA), the federal partner for all state VR programs, including Montana VR.

Job Readiness Training (JRT)

Training provided to prepare an individual for work (e.g., work behaviors, getting to work on time, dress and grooming, increasing productivity, etc.).

• For example, this service category may be used for soft skills training, job shadows, informational interviews, mock interviews, and work-site tours, as well as set up and job coaching for work experiences.

Job Search Assistance (JSA)

Job search activities support and assist an individual in searching for an appropriate job. Job search assistance may include help in resume preparation, identifying appropriate job opportunities, developing interview skills, and making contacts with companies on behalf of the consumer.

Short Term Job Supports (STS)

Support services provided to an individual who has been placed in employment in order to stabilize the placement and enhance job retention. Such services include short-term job coaching for persons who do not have a supported employment goal consistent with the employment goal on the IPE.

• This service category was formerly referred to as On-the-Job Supports – Short Term (OJS-ST).

Supported Employment Services (SES)

Supported employment services (34 CFR 361.5(c)(54)) means ongoing support services, including customized employment, and other appropriate services needed to support and maintain an individual with a most significant disability, including a youth with a most significant disability in supported employment that are – (i) Organized and made available, singly or in combination, in such a way as to assist an eligible individual to achieve competitive integrated employment; (ii) Based on a determination of the needs of an eligible individual, as specified in an individualized plan for employment; (iii) Provided by the designated State unit for a period of time not to exceed 24 months, unless under special circumstances the eligible individual and the rehabilitation counselor jointly agree to extend the time to achieve the employment outcome identified in the individualized plan for employment; and (iv) Following transition, as post-employment services that are unavailable from an extended services provider and that are necessary to maintain or regain the job placement or advance in employment.

• This service category was formerly referred to as On-the-Job Supports – Supported Employment (OJS-SE).

Extended Services

Extended services (34 CFR 361.5(c)(19)) are ongoing support services and other appropriate services that are needed to support and maintain an individual with a most significant disability including a youth with a most significant disability, in supported employment. See 34 CFR 361.5(c)(19) for the complete definition. Agencies are to only report data for youth who have achieved a supported employment outcome and are receiving extended services provided with VR and/or SE funds for a period not to exceed four years. The service records for these individuals remain open until these services are terminated. VR agencies are not to report data for individuals, including youth, who have achieved a supported employment outcome and are receiving extended services provided through other sources following record closure.

This data element tracks extended services provided only by the VR agency or through VR agency purchase; therefore, the comparable services and benefits data elements are not included.

Miscellaneous Training

Any training not recorded in one of the other categories listed, including GED or secondary school training leading to a diploma, or courses taken at four-year, junior or community colleges not leading to a certificate or diploma.

• For example, this service category may be used for driver’s training and any other trainings not accounted for by another available service category.

Other Services

Use this category ONLY for other VR services that cannot be recorded elsewhere. Include in this category such services as the provision of funds for occupational licenses, tools and equipment, initial stocks and supplies.

• For example, this service category may be used for PASS Plan assistance.

 
It is each Provider's responsibility to provide reasonable accommodations to their clients for accessing Provider services in Provider offices. VR will provide reasonable accommodations in VR offices.

The following are Pre-Employment Transition Services (Pre-ETS) that can be provided through the Service Agreement between VR and the provider. The Pre-ETS are federally defined by the Rehabilitation Services Administration (RSA), the federal partner for all state VR programs, including Montana VR. 

As described in 34 CFR 361.48, the following exclusive list of pre-employment transition services may be provided: (i) Job exploration counseling; (ii) Work-based learning experiences, which may include in-school or after school opportunities, or experience outside the traditional school setting (including internships), that is provided in an integrated environment in the community to the maximum extent possible; (iii) Counseling on opportunities for enrollment in comprehensive transition or postsecondary educational programs at institutions of higher education; (iv) Workplace readiness training to develop social skills and independent living; and (v) Instruction in self-advocacy (including instruction in person-centered planning), which may include peer mentoring (including peer mentoring from individuals with disabilities working in competitive integrated employment).

Job Exploration Counseling (JEC)

This service is typically provided directly by the VR Counselor or Pre-ETS Specialist. In special cases where Provider assistance is necessary, a purchase order of up to 5 hours may be issued to support job exploration activities.

Services may include, but are not limited to:

• Review of information regarding in-demand industry sectors and occupations, as well as non-traditional employment.
• Administration of vocational interest inventories and provision of Local labor market information that applies to the student’s particular interests.
• Identification of career pathways of interest to the students.

Work-Based Learning Experiences (WBLE)

Standard purchase orders for establishing paid or unpaid Work-Based Learning Experiences (WBLE) will typically include 5 hours for setup and coordination. An additional purchase order of 10 hours can be issued for Work Site Training (WST). For job shadows and informational interviews, typical purchase orders will be 5 or 10 hours to cover setup and coordination activities. WBLEs must be provided in an integrated setting in the community to the maximum extent possible. When paid WBLEs are provided, student wages must be paid at no less than minimum wage. Wage payments are arranged through a separate purchase order issued to a designated staffing agency.

Services may include, but are not limited to:

• Exploring opportunities that are available in school, after school, or outside of the traditional school setting.
• Coordinating a school-based program of informational interviews to research employers.
• Arranging work-site tours to learn about necessary job skills.
• Setting up job shadowing with a business
• Coordinating Informational interviews with employers in the community (can also be done remotely).
• Developing on-site work-based experiences paid or unpaid (can include internships, volunteering, practicums, or service-learning opportunities).
  
  

Counseling on opportunities for enrollment in comprehensive transition or post-secondary education programs at institutions of higher education (PSC)

This service is typically provided directly by the VR Counselor or Pre-ETS Specialist. In special cases where Provider assistance is necessary, a purchase order of up to 5 hours may be issued to support post-secondary exploration.

Services may include, but are not limited to:

• Exploring the types of academic and occupational training needed to succeed in the workplace.
• Sharing postsecondary opportunities associated with career fields or pathways.
• Teaching self-advocacy skills for the purpose of identifying accommodations and services in an education program.
• Providing resources that may be used to support individual student success in education and training.
• Providing information about college application and admission processes.
• Assistance in completing the Free Application for Federal Student Aid (FAFSA).
• Setting up and attending college tours with the student.
  
  

Workplace readiness training to develop social skills and independent living (WRT)

Standard purchase orders for Workplace Readiness Training will typically be issued for 5 or 10 hours. Descriptions may include specific activities such as resume development, mock interviews, and soft skills instruction.

Services may include, but are not limited to:

• Training to develop social skills and independent living skills necessary for employment.
• Teaching communication and interpersonal skills.
• Providing orientation and mobility skills to access workplace readiness training or to travel independently for Pre-ETS and work activities.
• Driver’s education training
• Job-seeking skills.
• Counseling on employer expectations for punctuality and performance, as well as other “soft” skills necessary for employment.
• Soft skills training to facilitate awareness of social skills and personal strengths and challenges in the workplace.
• Mock interviewing, assisting with resume writing skills, and discussing employer expectations.
  
  

Instruction in Self-Advocacy (ISA)

This service is typically provided directly by the VR Counselor or Pre-ETS Specialist. In special cases where Provider assistance is necessary, a purchase order of 5-10 hours may be issued to support instruction in self-advocacy.

Services may include, but are not limited to:

• Learning about rights and responsibilities.
• Learning how to request accommodations, services, or supports.
• Participating in youth leadership activities offered in educational or community settings.

VR Process

1) Intake and Application

Individuals interested in VRBS must apply for services. To apply for services, the individual or a support person for the individual must contact the local VRBS office and schedule an appointment to complete an application with a Vocational Rehabilitation Counselor (VRC).

During intake, the individual will be asked about their employment history and goals as well as their disabilities and how their disability/disabilities have impacted their ability to obtain, maintain, or train for employment.

The VRC will collect all needed demographic and historical information from the individual and obtain signed releases of information (ROIs).

2) Eligibility

The VRC has 60 days from the date of the Intake and Application meeting to make an eligibility determination.

Individuals who are eligible for VRBS services are those who:

• Have a physical or mental impairment,
• Have a substantial impediment to employment, AND
• Require VRBS services to become employed in a position compatible with their abilities and interests
  
  

The VRC will utilize the signed ROIs collected during the Intake and Application session, to gather medical and/or psychological information to determine eligibility for VRBS. Upon receipt of the medical and/or psychological documentation, the VRC will verify the individual has a diagnosed disability and identify disability-related impediments to employment.

Individuals who receive SSI and/or SSDI are considered presumptively eligible for VRBS. Verification of benefits will be collected by the VRC to complete eligibility.

3) Order of Selection (OOS)

Not everyone who is eligible for VRBS services will receive services right away. Some will go on a waiting list.

Those with the most significant disabilities are served first.

• Category 1: Most Significant Disability (Three or More Functional Limitations)
• Category 2: Significant Disability (Two Functional Limitations)
• Category 3: Disability (One Functional Limitations)
  
  

When VRBS is on OOS, all individuals in Category 1 are served first. People on the waitlist are invited into IPE development based on date of application for services, starting with all individuals in Category 1, then Category 2, and finally Category 3.

4) IPE Planning and Development

The client and counselor have 90 days from the date eligibility was determined to develop an Individualized Plan for Employment (IPE). In the case of OOS, the client and counselor have 90 days from the date the individual is invited in off the waitlist.

During this 90-days, the client and VRC work together to develop a job goal and identify VRBS services needed to obtain the agreed upon employment goal.

The client may be asked to:

• Complete interest inventories, informational interviews, in-person or virtual job shadows, etc.
• Conduct labor market research
• Participate in career exploration to help choose needed services, first steps, and/or job goal

5) IPE and Services

The Individualized Plan for Employment (IPE) is a contractual document between VRBS and the client that includes:

• The client’s chosen vocational goal
• Anticipated date to accomplish the employment goal
• Specific services that will be provided by VRBS, the client, or other comparable benefits
• The client and VRBS responsibilities for participating in services and accomplishing the identified vocational goal

6) VRBS Exit

The employment goal is considered “achieved” when the client is working and stable in the job goal listed on their IPE for a minimum of 90 days. At that point, the case is exited from VRBS.

If the client requires long-term on-the-job supports after their VRBS case exit to maintain employment, the VRC will coordinate with the available, appropriate long-term funding source to coordinate seamless transition.

Common long-term funding sources for Supported Employment include:

• Developmental Disabilities Program (DDP)
• Extended Employment Program (EE)
• Severe Disabling Mental Illness (SDMI) Waiver

Referrals to Providers

A referral to a CRP is made when the client and VRC determine CRP services are needed. This is most commonly when the initial IPE is developed, but it may be any time after. The typical services that a CRP provides are:

• Job Readiness Training
• Job Search Assistance
• Short Term Job Supports
• Supported Employment Services
• Extended Services

Additional services that may be offered by a CRP and require additional training and/or proof of experience include:

• Miscellaneous Training - Soft Skills Training
• Miscellaneous Training - Driver’s Education
• Other Service - PASS Plan Assistance
• Technical Assistance – Business Plan Development
  
  

When it is determined that the CRP services are needed, clients are provided informed choice for all CRP service providers available in their area. CRP brochures or rack cards may be given to the client and the unique aspects of each CRP may be shared with the client. The client is encouraged to contact, explore, and thoroughly review their CRP options before selecting a CRP for services.

Once the client has selected their CRP and finalized the IPE, a release of information (ROI) to the provider will be signed by the client and a referral will be written by the VRC and sent to the chosen CRP with:

• A copy of the current IPE
• Relevant medical documentation
• Relevant case notes
• Two authorizations for services:
  • one to complete “Intake and Planning” and
  • one for the regular hourly services.
    
    

Upon receipt of the referral, it is expected that the CRP will make contact with the client to set up the initial intake and planning meeting within one week. After the CRP has completed the required “Intake and Planning” meeting and associated job plan, that job plan is submitted to the referring VRC for approval and payment. It is expected that hourly services begin as soon as possible after “Intake and Planning” and are authorized on a quarterly basis (Jan-Mar, Apr-Jun, July-Sept, Oct-Dec). It is also recommended that the CRP schedule a meeting with the VRC and client to occur within 90 days of completion of the Intake and Planning session. Upon placing a client in employment, the CRP is expected to obtain a copy of the first pay stub for submission to the referring VRC.

When the client has obtained and maintained the employment goal specified in their IPE for a minimum of 90 days, the employer, client, CRP, and VRC agree that the client is stable (as independent in completing job tasks as possible) in their employment, the VRC has all required employment verification, and the client has been consulted on case exit, the CRP is eligible for “Successful Outcome” fee. The “Successful Outcome” fee will be sent to the CRP once the client has received all agreed upon services in their IPE, including all additional services related to the client’s career pathway, and the VRC is ready to exit the client from VRBS. When the VRC is exiting the case, they will send a PO for “Successful Outcome” fee to the CRP.

Pre-Employment Transition Services (Pre-ETS) give students an introduction to work, help them make informed job choices, learn good work habits, and get real work experience. Pre-ETS may be provided in a group and/or an individualized setting to students with disabilities who need them.

Pre-ETS Process for Potentially Eligible Students with Disabilities

A referral for Pre-ETS may be submitted by school personnel, family members, post-secondary education programs, stakeholders, or others. Potentially eligible students with disabilities are not required to apply for or be determined eligible for vocational rehabilitation services before receiving Pre-ETS. Students who have provided adequate documentation of their disability and enrollment in a recognized education program will not have their participation in Pre-ETS delayed by the process of applying for vocational rehabilitation services.  Students who do not apply for vocational rehabilitation services may continue to receive Pre-ETS as long as they continue to satisfy the definition of a “student with a disability.”

A potentially eligible student with a disability:

• Is a student with a documented disability who is in a secondary, postsecondary or other recognized education program
• Is 14 through 21 years of age
• Has not applied for and been determined eligible for VR Services

The Pre-ETS Specialist educates referral sources on the criteria for a student to be considered “potentially eligible”.  The referral sources identify students who meet the criteria and connect them to a Pre-ETS Specialist by either:

• Having them complete a Student Request Form which will be shared with the Pre-ETS Specialist or  
• Coordinating student and parent/guardian contact with a Pre-ETS Specialist to complete a Student Request Form

 
A Student Request Form can be completed electronically or through a paper request form. The Student Request Form includes the following information:

• Social Security number
• Date of Birth
• Race and ethnicity
• Disability
• Contact Information
• Grade Level and expected graduation date
• Description of each Pre-Employment Transition Service
• Specific Pre-Employment Transition Services requested by the student
• Parent/student consent

If the Student Request Form is being completed with the assistance of school personnel, they verify that the individual meets the definition of a student with a disability and there is available documentation supporting that the student is a student with a disability receiving accommodations under section 504, receiving services under an IEP or a student with a documented disability (not receiving 504 accommodations or services under an IEP).  The statement from the school personnel is sufficient documentation that the student meets the criteria to be considered a student with a disability.

If the Student Request Form is being completed by non-school personnel, one of the following supporting documents must be provided to the Pre-ETS Specialist with the Student Request Form:

• Copy of Individualized Education Program (IEP) or 504 Accommodation
• School records/statement from school personnel
• Proof of receipt of SSI/SSDI Benefits based on the individual’s own disability
• Medical or psychological documentation signed by a licensed professional

The Pre-ETS Specialist reviews the Student Request Form and any supporting documents to confirm that the individual meets the definition of a student with a disability.  They ensure that the student has reviewed information about Pre-ETS and has requested specific services.

The Pre-ETS Specialist will then indicate whether they are in agreement that the requested Pre-ETS are appropriate and necessary for the student to prepare for life after high school.  If the Pre-ETS Specialist agrees, the form will be signed, and a copy uploaded into the VR case management system.

If there is any concern regarding the student’s Student Request Form, disability status, parent/guardian consent, social security number, or requested Pre-Employment Transition Services, the Pre-ETS Specialist will contact the referral source for clarification and additional information.

Pre-ETS Process for Eligible Students with Disabilities

Students applying for VR services follow the same procedures for intake, application, eligibility determination, and order of selection as outlined under the VR Process in Chapter 4.

An eligible student with a disability assigned to an Open Order of Selection Category:

• Is a student with a documented disability who is in a secondary, postsecondary or other recognized education program
• Is 14 through 21 years of age
• Has applied for VRBS services and been determined eligible
• Has been assigned to an Open Order of Selection Category

 
Eligible students assigned to an open order of selection category will have Pre-ETS included on the Individualized Plan for Employment (IPE). The individual can receive Pre-ETS under an IPE as long as the individual continues to meet the definition of a student with a disability.

The IPE is developed as early as possible in the transition process and should be completed before the student exits high school. As with any eligible VR client, the IPE must be developed within 90 days of an eligibility determination unless the student agrees to a specific time extension.

Vocational counseling and guidance are offered both prior to and throughout the development of the Individualized Plan for Employment (IPE). Every effort will be made to identify a specific goal or a projected goal within a particular field. An IPE with a projected goal should outline the activities that will guide the student’s career exploration and identification of a vocational goal based upon informed choice. The projected goal will be revised to a specific vocational goal once the career exploration process is complete.

All Pre-ETS will be included in the IPE. Some examples are:
Pre-ETS Work Based Learning--5 hours to set up job shadow site
Pre-ETS Work Based Learning--10 hours of work site training
Pre-ETS Instruction in Self Advocacy
Pre-ETS Work Based Learning—40 hours of wages

When a student has an IPE and requires VR services to participate in Pre-ETS, these services can also be included in their IPE. These services include supports such as transportation assistance, job readiness training/job coaching, and work clothing.

Service Provision

Pre-ETS may be delivered through various means, including contracts with local high schools, specialized programs (such as MYLiFe, MYTransitions, Movin’ On), direct service provision by a Pre-ETS Specialist, or through an approved provider with a service agreement to offer Pre-ETS.

The five Pre-Employment Transition Services include:

1. Job Exploration Counseling - Job Exploration Counseling is meant to provide students with a variety of opportunities to gain information about careers, the skills needed for different jobs and to uncover personal career interests. Job exploration counseling may be provided in a group setting or on an individual basis, and may include information regarding in-demand industry sectors and occupations, as well as non-traditional employment, labor market composition and vocational interest inventories to assist with the identification of career pathways of interest to the students. 

2. Work-Based Learning - Work-Based Learning (WBL) is an educational approach or instructional method that uses community workplaces to provide students with the knowledge and skills that will help them connect school experiences to real-life work activities and future career opportunities. WBL may include in-school or after-school opportunities, experiences outside the traditional school setting, and/or internships. If work-based learning experiences are paid, the students with disabilities will earn competitive wages or stipends commensurate with wages or stipends paid to students without disabilities participating in similar experiences. 

3. Counseling on opportunities for enrollment in comprehensive transition or post-secondary education programs at institutions of higher education - information and guidance on a variety of post-secondary education and training opportunities. These services may include information on course offerings, career options, types of academic and occupational training needed to succeed in the workplace, and post-secondary opportunities associated with a career field or pathways. It may also include advising students and family members on academic curricula, college application and admissions processes, completing the Free Application for Federal Student Aid (FAFSA), and resources that may be used to support individual student success in education and training, to include disability support services.
4. Workplace readiness training to develop social skills and independent living - Workplace readiness traits describe a number of skills that employers expect from most employees. Workplace readiness skills are a set of skills and behaviors that are necessary for any job, such as how to interact with supervisors and co-workers and the importance of timeliness. These skills are sometimes called soft skills, employability skills, or job preparation skills. These skills help students learn and build an understanding of how we are perceived by others. 

5. Self-advocacy skills – includes an individual’s ability to effectively communicate, convey, negotiate or assert his/her own interests and/or desires; develop self-determination; enable students to advocate for any support services, including auxiliary aids, services, and accommodations that may be necessary for training or employment.

• Knowledge of self
• Knowledge of rights and responsibilities
• Communication skills
• Leadership skills

Referrals to Providers

When provider services are determined to be needed, students are offered informed choice among all available Pre-ETS service providers in their area. To support this decision, provider brochures or rack cards may be shared, along with details highlighting the unique features of each provider. Students are encouraged to reach out, explore, and carefully consider their options before selecting a provider.

Once a provider is chosen, a Release of Information (ROI) form will be signed by the student or, if under 18, by their parent or guardian. The Pre-ETS Specialist will then complete a universal referral form and submit it to the selected provider along with the ROI and a Purchase Order (PO). The PO will specify the approved Pre-ETS service, the number of authorized hours, and the hourly rate. The student’s ID number (also known as the VR Madison Case Management ID) will be included on both the referral form and the PO.

Once the referral is received, the provider is expected to contact the student within one week to schedule an initial meeting.

If a student requires additional support such as job coaching, this must be delivered through a VR IPE, as job coaching is not an approved Pre-ETS service. The provider offering this support must have a VR Community Rehabilitation Program (CRP) service agreement in place to provide the job coaching.

For example, in a 40-hour Work-Based Learning Experience, the first 10 hours of worksite training may be funded through Pre-ETS. If the student needs intensive job coaching beyond those initial worksite training hours, the remaining support must be authorized through a separate purchase order under the VR CRP agreement.

The Pre-ETS Specialist will maintain ongoing communication with the student, their parents or guardians, and the provider to ensure that the Pre-ETS services delivered are of high quality and aligned with the student’s individual needs. Prior to the start of services, the provider will complete the Transition Readiness Toolkit (TRT) pre-survey, followed by the post-survey upon completion of services.

Transition Readiness Toolkit (TRT)

Pre-ETS providers are required to complete the Transition Readiness Toolkit (TRT) training and administer both pre- and post-service TRT surveys. These surveys will help to evaluate the impact and effectiveness of Pre-ETS services provided to students with disabilities. Completion of both surveys is mandatory for invoice processing and payment. At least one staff member from each Pre-ETS provider must complete the TRT virtual training, which also counts toward annual continuing education requirements.

Weblink: trt.avihumanservices.org

Pre-ETS Specialists will add providers to the TRT platform using their current email address. Users will receive an invitation to set their password and access the website. If the email invitation cannot be located, providers can gain access by resetting their password using this link: https://trt.avihumanservices.org/user/password

Training:

Before gaining access to the TRT, all participating providers are required to complete an online training module within the TRT website. The training takes approximately 90 minutes and ensures that users are familiar with the platform’s structure, navigation, and data interpretation features. The training is designed for flexibility—it can be divided into smaller sections and accessed whenever it's most convenient. The training will count towards the provider's annual VR continuing education requirements.

TRT Process Overview:

Students will be referred to Pre-ETS services through the standard referral procedure. Prior to beginning services, each student must complete a pre-survey specific to the service they are receiving. For example, students referred for a Work-Based Learning Experience (WBLE) must complete the WBLE pre-survey.

Upon completion of the WBLE, students are required to complete a post-survey related to the experience. Additionally, WBLE participants must complete a second post-survey to provide feedback on the overall quality of the experience.

Completion of both pre- and post-surveys is mandatory for invoice submission and payment processing.

Student Access:

Students will not have a login for the TRT. Providers can create links or access codes that allow the student to complete evaluations online without the need for a login. Paper versions of the evaluations are also available. Students will be identified in the system using their Pre-ETS ID number, which will be included on both the referral form and the purchase order by the designated Pre-ETS Specialist.

Support:

 For support, additional information, or questions about getting started, providers may contact the AVI support team directly at support@avihumanservices.org.

Prior Authorization

A written authorization must be received by the CRP from the client’s VRC before providing any billable services to a client.

CRPs need to make sure that they have hours authorized at the beginning of each month before starting services. It is the VRC’s responsibility to make sure CRPs are informed when services are no longer authorized and to make timely authorization of services. If a client is not maintaining contacts with the provider, as scheduled in the IPE, the CRP must stop all activities and contact the VRBS counselor. VRBS does not guarantee payment for any services provided to a client by a CRP without documentation of prior authorization.

The VRC is required to meet with the client at a minimum of every 90 days to discuss progress towards their employment goal and participation in Provider services. If the VRC has not been able to meet with the client while Provider services are in progress, re-authorization of services could be delayed. It is the VRC’s responsibility to make appointments with clients related to periodic reviews and management.

Purchase Orders and Requesting Additional Service Hours

VR authorizes Provider hours for services on a quarterly basis. The quarters are: Jan-Mar, April-June, July-Sept, and Oct-Dec. The VRC strives to ensure all authorizations are created before the beginning of each quarter. If the Provider anticipates a purchase order (PO) but has not received one, particularly if lack of PO could result in job loss or disruption of a work experience, it is best to immediately contact the client’s VRC. If a response is not received within one business day, contact the VRC’s supervisor. If a response is not received within one business day, contact the Bureau Chief of Field Services.

It is the responsibility of the Provider to notify the VRC when the client has obtained employment. It is the responsibility of the VRC to get a corrected PO for the client’s supports on the job to the Provider in a timely manner.

It is the Provider's responsibility to manage their authorized hours. If the Provider foresees additional hours are necessary for a particular month, the Provider must request additional hours from the client’s VRC with justification. It is in the best interest of both VR and the CRP that requests for additional hours be made via email. VR is unable to pay for billing that is over the authorized amount.

Provider Fee Schedule

During the development of the current fee structure, great care was taken to include compensation for activities classified as the “cost of doing business” in the rate for billable activities. The “cost of doing business” includes factors such as overhead and a variety of staff activities.

Provider Rates

VR will pay for Provider travel time as defined in the specific service agreement types.

Intake and Planning Billing Requirements

VR pays a fixed state-wide fee for intake and planning services upon receipt and approval of a formal employment plan by the Provider. This fee guarantees a provider the above amount for receiving a referral from VR, spending time to understand the client’s situation, organizing records, initially meeting with the client, formulating a service strategy, and formally writing up an employment plan to be presented to the client and client’s VRC.

The Provider must submit the Intake and Planning Job Plan form (Appendix A) for payment or a comparable Provider-created version for payment.

In rare instances more than one intake and planning fee is paid for the same client:

• If the client chooses to change Providers during the course of their IPE, an intake and planning fee will be paid to the new Provider.
• A subsequent intake and planning fee will be paid to the same Provider if a significant period of time (1 year or more) has passed with significant changes in the participant's situation since the Provider’s last contact within the same IPE. This initial fee will be paid upon presentation of an employment plan to the customer and to VR.
  
  Does not apply to Pre-ETS.

Monthly Billing for Services

Provider staff engage in a wide range of activities during their workday, many of which are billable to Vocational Rehabilitation (VR), but some are not. In order to avoid any misunderstandings or billing errors, it is important for all parties involved in the billing and payment approval process to understand this model and to know what is, and what is not, a billable activity. An activity may be associated with vocational services but may not be billable. For example, leaving phone messages and non-client specific employer contacts are not billable. 

Provider staff must be aware whether they are engaged in billable activities or non-billable activities and record the time used as soon as possible. Provider staff should not make guesses as to the time spent on billable activities or rely on memory a day or more after the activity. Time spent on interruptions during billable activities must be deducted. Documentation and reports must be written with sufficient detail to accurately describe the specific activities performed and services rendered to justify the billable hours charged. Provider management is responsible for monitoring staff documentation for accuracy. 

VRCs must be kept up to date on the job assistance activities being provided. Any activity which may be considered questionable to bill for should be discussed with the VRC for prior authorization. Resumes and cover letters written on behalf of the client must be given to the VRC to keep in the client file.  

The number of hours authorized for a client’s service is decided upon by the VRC and must be prior authorized. 

In order to be paid for their service, the Provider must send monthly case documentation and one client-specific invoice for each client being served to the VR office. Client-specific invoices (see Appendix A - Forms) must include:  

• Client name
• Individual dates of service
• Type of service provided (ex. Job Search Assistance, Job Readiness Training, etc.)
• Time (in hours) spent on the service provided
• Provider signature and date

It is expected that Provider billing will be submitted to the VR office no later than the 10th day of the following month. For example, Provider billing for February 2022 must be submitted by March 10, 2022.  

Billable activities at the hourly fee-for-service rate:

• Intake meeting/plan development (Paid at a flat rate rather than hourly)
• Resume development – A copy of resume should be submitted to VR counselor when completed.
• Scheduled meetings with participants and staffing with participant and counselor participating. See below for Provider internal staffing.
• Job application assistance
• Interview skills training
• Documented contacts with employers related to job leads and job development for specific participants.
• Job coaching at the job site
• On-site job checks with employers/participants.
• Substantial communication to participants regarding job leads, repeated no shows, and other issues necessary and directly related to successful job placement. However, time spent on non- vocational issues is not billable to VR. This may include texting and e-mail of a substantial amount.  
• Case note documentation will be paid based on actual time spent on documentation up to a maximum of 2 hours per month. VR does not accept handwritten documentation or reports.
• No show at a VR office is billable at .25 hr. (Provider’s are encouraged to explore options such as telephone conferences to lessen the inconvenience of no-show situations.)
• Participant no shows out of town are billable for the travel time; however, attempts to make job development contacts or other productive activities to make trip expenses worthwhile are encouraged.

Billable time should be broken down into at least .25 hr. time segments.

Activities that VR will not pay for:

• Transporting clients.
• Providing "social work" activities to a participant such as assisting with food stamps, housing, social security etc., unless prior-approved by the counselor (These types of activities may be appropriate if the participant has no other case management available and these services are necessary for the participant to obtain work, but they must be prior approved).
• Communication (phone, e-mail, etc.) with VR counselor for approval for services, updates, etc.
• Leaving messages (phone, e-mail, etc.) to participants or reviewing messages from participants
• Scheduling appointments with participants
• Completing paperwork such as copying, filing, faxing, completing your forms, closing your case files, billing, and similar activities.
• Staffing and reviewing cases internally.
• Participant no shows at the Provider facility.
• Activities such as internet deskwork are certainly necessary, but should not constitute the bulk of the Provider staff activities and are not billable unless related to a specific participant and their agreed upon vocational choice. Also, the participant should be directly involved with the activity when possible.
• Preparation of work plan as this is covered by intake and planning fee
• Time required to obtain pay stub for successful closure as this is included in successful closure fee.
• VR will not pay for time spent on case documentation if no services to the client were provided.

Providers need to make sure that they have hours authorized at the beginning of each month before starting services.  It is the counselor’s responsibility to make sure Providers are informed when services are no longer authorized and to make timely authorization of services.  If a participant is not maintaining contacts with the provider, as scheduled in the IPE, please stop all activities and contact the VR counselor.

It is the counselor’s (VR) responsibility to make appointments with participants related to case reviews and management.

Successful Outcome Billing Requirements

VR pays a fixed state-wide successful outcome fee. This fee is in addition to counselor authorized services while the client is employed and gaining stability on the job. The fee confirms the necessary documentation has been received by VR, including:

• Successful Outcome Form
• The first pay stub for the client’s current employment
  • Collection of the first pay stub is a specific requirement from the Rehabilitation Services Administration (RSA)
• Final hourly billing submitted to VR for payment
• Signed cooperative agreement if Supported Employment is needed
  
  

For those clients who are continuing to receive VRBS services through a career pathway, the successful outcome fee will not be paid until the case is being exited from VR.

For services that do not end in a successful case exit for VR, this fee is not be paid.
Does not apply to Pre-ETS.

Upon case exit, if the client’s employment meets two of the following high-quality indicators, a high-quality flat-rate successful outcome fee will be paid in the amount of $500:

• The client is employed working 25 or more hours per week; and/or
• The client is compensated at or above $20 per hour; and/or
• Medical benefits package is made available to the consumer through the employer
  
  

This information must be verified on the client’s most recent paycheck stub or other official documentation provided by the employer.

Only one outcome fee is paid per client per case. The client’s employment either gets the high quality outcome fee or the basic outcome fee, not both.

Outcome Bonus for CESP Certified Employment Specialists:

To support its mission to “promote opportunities for Montanans with disabilities to have rewarding careers and achieve maximum personal potential,” VR is encouraging Certified Employment Specialist Professional (CESP) credentialling for employees of CRPs. When a CRP employee is 1) APSE certified, 2) has provided direct services to a VR client for more than 50% of the billable time, and 3) the client is exiting VR as successfully employed, VR will pay a bonus of $200 at the same time as the successful outcome fee.

• Contractor is expected to provide VR Liaison with a copy of CESP certificate to receive bonus payments.
• Individuals for whom VR has received a copy of CESP certificate must maintain their CESP certification and may use Yang Tan trainings for required continuing education units.

Rate Setting Methodology:

Annually, the VR Liaison conducts an analysis of rates of payment in order to determine the rates to be paid to VR Providers engaged in service agreements. The analysis includes:

• Researching the historical or current rate being paid for this service by DETD, if applicable.
• Researching current rates provided for VR services from at least four (4) similar states.
• Researching at least three current rates provided for VR services similar to those reimbursed by the Montana Medicaid Waiver Program.
• Researching at least three current rates provided for VR services similar to those from another DETD program in states with similar per capita income.
• Analyzing the information obtained in collaboration with Bureau Chief, Division Administrator, and Budget Analyst to determine how to set the rates to be paid to the Providers for the VR services they will provide under the  service agreement.
• Completing the Payment for VR Services Rate Determination Worksheet to document the researched rates and the rate determination process. The current worksheet must be kept on file for every executed VR service agreement.

Following full analysis, VR Liaison adjusts provider rates accordingly and additionally adjust rates to reflect any statutory requirements.

Supported Employment

The term “supported employment” is synonymous with long-term supports. Supported employment means competitive integrated employment, including customized employment, that is individualized and customized consistent with the strengths, abilities, interests, and informed choice of the individuals involved, for individuals with the most significant disabilities.

The purpose of Supported Employment (SE) is to obtain jobs for people with the most significant disabilities and ultimately to assist them in retaining those jobs through consistent training and coaching. The crucial component of the supported employment program is to give the individual the skills and confidence they need to successfully, and as independently as possible, perform their job duties in an integrated and competitive environment, rather than simply doing the job for them. The role of the provider in long-term supports is to assist the client in retaining and advancing in their job as well as help with performing their job duties effectively.

Those eligible for Supported Employment are individuals with the most significant disabilities:

1. for whom competitive integrated employment has not historically occurred, OR
2. for whom competitive integrated employment has been interrupted or intermittent as a result of a significant disability, AND
3. who, because of the nature and severity of their disabilities, has had supported employment identified as the appropriate employment service followed by long term supports after the VR case is closed.

The VRC in consultation with the client makes the final determination if supported employment/long-term supports are required and will be utilized. This determination can be made at any point in the continuum of VR services.

If it is determined that long-term supported employment will be utilized, the VRC is responsible for exploring all funding options for the long-term supports.

Options for long-term funding in Montana include:

• Developmental Disabilities (DD) waiver,
• Extended Employment (EE) Program,
• Severe Disabling Mental Illness (SDMI) waiver,
• Physical Disability (PD) waiver, and
• Private pay.
  
  

Once the long-term funding source has been determined by the VRC, the VRC will send a Cooperative Agreement (See Appendix A – Cooperative Agreement) to the provider and long-term funder for signature. Signature on the form ensures the provider will facilitate the needed services to the client until the client no longer requires SE, retires from the workforce, or loses their employment.

Ending Services

There are several reasons why services with a Provider may end. Potential reasons why services with a Provider may end include but are not limited to:

• Provider services are no longer needed
• VR case is being closed
• Client is not participating or cooperating with services
• Changes in IPE planning have occurred that affect services needed by the client
• Client chooses to work with a different provider
  
  

Ending of Provider services can be initiated by any of the involved parties including the client, the VRC, and/or the Provider, among others. Services can stop at any point in time despite what the IPE states or what purchase orders the Provider has indicating services will continue.

Regardless of who initiates the end of services, it is expected that prompt communication of the discontinuation including a reason why services are ceasing, will occur to ensure the least amount of disruption to client services and business processes for all parties involved.

Provider Operations Changes/Business Closure

Written notice regarding operations changes with the Provider, business closure, or desire to terminate the contract will be directed to the VR Liaison at least sixty (60) days prior to the effective date of change or termination.

Reasons for operations changes include, but are not limited to:

• Provider operating in multiple counties chooses to cease operations in one or more counties
• Provider decides to serve additional counties not previously served
• Provider chooses to cease providing a particular service or services
• Provider decides to add a service or services not previously offered
• Provider closes business

Dispute Resolution Process

The Provider may appeal any issue concerning Provider performance or consideration under the terms of the Provider service agreement by following these procedures:

• The dispute resolution process is initiated by the Provider submitting the dispute in writing to the VR Liaison indicated in the Provider contract. The VR Liaison will provide a written response to the Provider within 10 working days.
• If the VR Liaison fails to issue a written response within 10 working days, or the Provider disagrees with the written response, the Provider may request a dispute resolution review within 10 working days of either receiving the written response or 10 working days from the date it was due, whichever comes first.
• A dispute resolution review will be conducted within 15 working days of receiving the request for the review. An extension of 15 additional workdays may be granted at the request of either the VR Liaison or the Provider.
• A dispute resolution review will be conducted by the Division Administrator or designee. Consideration will be given to substantiating documents and information which the Provider and VR Liaison wish the Program to consider. The review will include an informal hearing, conducted in person or telephonically, that provides the opportunity for the VR Liaison and the Provider to present information and positions as to the matters at issue.
• A written decision with findings from the review will be issued within 30 days of the hearing.
• A dispute appealed through this dispute resolution process is also subject, as provided for by 18-1-402, MCA, to the statutory requirements for and limitations upon appeals in contractual relationships with the State.

Conflicts of Interest

A conflict of interest exists if the private interests of the Provider, or personal interests of the provider staff member, interferes with the service of those clients seeking to receive services from the provider or provider staff member. Provider staff shall not provide a service to, or access any case information for, VR clients with whom they may have a potential conflict of interest. Provider staff may not provide services to immediate family members (including in-laws and step-relatives). A provider staff member’s familial relation may still receive services from the provider, via another staff member, as long as the familial staff member abstains from any action, including discussion and participation in the familial relation’s services. Additionally, the staff member providing services to the familial relation must not be directly supervised by the familial staff member. Providers must develop a procedure which outlines how to address potential conflicts of interest. If a provider has questions regarding the appropriate service provision to any individuals, or any potential conflicts of interest, they must disclose and address this with the VR Program Officer and Bureau Chief of Field Services. 

Staffing and Training Requirements:

1. The Contractor must demonstrate sound personnel management and responsible fiscal administration. The Contractor's services are appropriately configured and staffed to assure the quality and effectiveness of those services for individual participants.
2. All persons and entities the Contractor engages under this contract, including its employees, must be appropriately trained, licensed, certified, and credentialed as required by law. All employees providing career services to individuals with disabilities must pass a 7-year standard background check and meet the following qualifications:

• High school diploma, General Educational Development (GED) certificate or High School Equivalency Test (HiSET) and at least one of the following:
  • Two years of experience working with individuals with disabilities

OR

• 30 semester hours of college credit with a minimum of 15 semester hours in special education, specific disabilities, social work, counseling, business or a related field

Documentation of staff qualifications and proof of 7-year standard background check must be available upon request to VRBS. 

1. All persons the Contractor engages under this contract, including its employees must meet the following annual training requirements:

• attend a minimum of 3 training sessions (offered monthly) facilitated by Yang Tan Institute through Cornell University, either in-person or by watching the recorded training and completing an associated learning activity OR
• actively participate in the annual in-person Employment Services Boot Camp also facilitated by Cornell University’s Yang Tan Institute.
  • Contractor employees are held to the training requirements outlined above following 6 months of employment. Training is tracked on the contract year from July 1, 2024 – June 30, 2025.

1. To support its mission to “promote opportunities for Montanans with disabilities to have rewarding careers and achieve maximum personal potential,” VRBS is encouraging Certified Employment Specialist Professional (CESP) credentialing for employees of CRPs. When a CRP employee is 1) APSE certified and 2) has provided direct services to a VRBS client for more than 50% of the billable time and 3) the client is exiting VRBS as a successfully employed exit, will pay a bonus of $200 at the same time as the successful outcome fee.

• Contractor is expected to provide VRBS Liaison with a copy of CESP certificate to receive bonus payments.

Individuals for whom VRBS has received a copy of CESP certificate are considered exempt from Yang Tan Training requirements.

Required CRP Training

Yang Tan Boot Camp

This event is a free 2-day in-person only event that takes place annually in Montana.  If a staff member registers and attends both days, in full, the staff member will have completed their training requirements for the year.

CESP / APSE

This is a professional certification through https://apse.org/cesp-central/.  This is an individual certification, not an agency certification.  Certification is good for 3 years and has continuing education (CE) requirements associated.  YT trainings count toward CE.  A copy of certification must be provided to VR CRP Liaison.

YT Virtual Training

These are free virtual (via Zoom) trainings offered monthly.  Pre-registration is required.  Staff are required to attend 3 of these sessions per year to meet training requirements.  Attendance is reported to CRP Liaison by YT trainers.  A recorded option with a quiz is available if live attendance isn't possible.

VR Referral Form

Intake and Planning Form

Successful Outcome Form

Cooperative Agreement

Provider Invoice

VR Individualized Plan for Employment (IPE)

VR Authorization for Services

Sample Provider Billing Notes

Association of Community Rehabilitation Educators (ACRE)

Association of People Supporting Employment First (APSE)

Independent Living Centers in Montana

• Living Independently for Today and Tomorrow (LIFTT)
• Montana Independent Living Project (MILP)
• North Central Independent Living Services (NCILS)
• Summit Independent Living Center (Summit)

IPS Employment Center

Job Accommodation Network:

Marc Gold & Associates

Montana Career Information System

Montana Center for Inclusive Education

Montana Job Service

Montana Labor Market Information

MonTECH

O*Net Online

Rural Employment Opportunities

Rural Institute

Small Business Development Center Network

Soft Skills to Pay the Bills

State of Montana File Transfer Service

Technical Assistance Center for Quality Employment

Technical Assistance for Quality Management

Tribal Vocational Rehabilitation Programs:

• Blackfeet Manpower
• Chippewa Cree Tribe
• Confederated Salish and Kootenai Tribes
• Fort Belknap Tribe
• Fort Peck Tribes

Vocational Rehabilitation Self-Employment Guide

DET Division Administrator: Chanda Hermanson
111 N Last Chance Gulch, Suite 4C
Helena, MT 59601-4168
406-444-4179
Chanda.Hermanson@mt.gov

DET Deputy Division Administrator: Sarah Seltzer
2675 Palmer, Suite A
Missoula, MT 59808-1741
406-273-1232
SSeltzer@mt.gov

DET Program Support and Operations Bureau Chief: Anna Gibbs
2121 Rosebud Drive, Suite C
Billings, MT 59102-6295
406-655-7669
AGibbs@mt.gov

General VR Bureau Chief: Allyson Talaska
2675 Palmer, Suite A
Missoula MT 59808-1741
406-417-5854
Allyson.Talaska@mt.gov

BLV Bureau Chief: Tammy Hogan, Acting
201 1st Street, Suite 2
Great Falls, MT 59405-1884
406-454-6069
thogan@mt.gov

Pre-ETS Bureau Chief: Tammy Hogan
201 1st Street, Suite 2
Great Falls, MT 59405-1884
406-454-6069
thogan@mt.gov

VR Program Manager & Liaison: Lacey Conzelman
2121 Rosebud Drive, Suite C
Billings, MT 59102-6295
406-655-7673
Lacey.Conzelman@mt.gov

Billings

Counselor Supervisor: Heather Tusberg
2121 Rosebud Drive, Suite C 59102-6295
406-655-7656
Fax: 406-652-1781
email: Heather Tusberg

BLV Counselor Supervisor: Kristi Gorski
406-655-7650
email: Kristi Gorski

Pre-ETS Specialist: Lona Forman
406-655-7670
email: Lona Forman

Bozeman

Counselor Supervisor: Anne Everett
220 West Lamme, Suite 1B 59715-3552
406-587-7863
Fax: 406-587-7863
email: Anne Everett

BLV Counselor Supervisor: Amy Jamieson
406-444-4175
email: Amy Jamieson

Pre-ETS Specialist: Kylah Minor
406-522-2283
email: Kylah Minor

Butte

Counselor Supervisor: Joseph Torpey
700 Casey Street, Suite B 59701-5286
406-496-4998
Fax: 406-496-4907
email: Joseph Torpey

BLV Counselor Supervisor: Amy Jamieson
406-444-4175
email: Amy Jamieson

Pre-ETS Specialist: Vena Dagnall
406-444-0592
email: Vena Dagnall

Great Falls

Counselor Supervisor: Alice Lewis
201 1st Street, Suite 2 59405-1884
406-454-6073
Fax: 406-454-6084
email: Alice Lewis

BLV Counselor Supervisor: Laticia Dean
406-454-6074
email: Laticia Dean

Pre-ETS Specialist: Katie McLeod
406-454-6067
email: Katie McLeod

Havre

Counselor Supervisor: Celina Cline
48 2nd Ave, Suite 213 59501-3555
406-265-6933
Fax: 406-265-9271
email: Celina Cline

BLV Counselor Supervisor: Laticia Dean
406-454-6074
email: Laticia Dean

Pre-ETS Specialist: Rebekah Sirrine
406-202-5296
email: Rebekah Sirrine

Helena

Counselor Supervisor: Connor Frakes
PO BOX 202957 59602-2957
406-444-5682
Fax: 406-444-9659
email: Connor Frakes

BLV Counselor Supervisor: Amy Jamieson
406-444-4175
email: Amy Jamieson

Pre-ETS Specialist: Vena Dagnall
406-444-0592
email: Vena Dagnall

Kalispell

Counselor Supervisor: Shana Hammer
121 Financial Drive, Suite B 59901-1616
406-300-7402
Fax: 406-300-7396
email: Shana Hammer

BLV Counselor Supervisor: Julie Ochoa
406-329-5420
email: Julie Ochoa

Pre-ETS Specialist: Stephany Ho
406-300-7412
email: Stephany Ho

Miles City

Counselor Supervisor: Stephanie Hanvold
114 North 7th 59301-3112
406-232-0583
Fax: 406-232-0885
email: Stephanie Hanvold

BLV Counselor Supervisor: Kristi Gorski
406-655-7650
email: Kristi Gorski

Pre-ETS Specialist: Belinda Battin
406-232-0583
email: Belinda Battin

Missoula

Counselor Supervisor: Dorothy Young
2675 Palmer, Suite A 59808-1741
406-329-5400
Fax: 406-329-5420
email: Dorothy Young

BLV Counselor Supervisor: Julie Ochoa
406-329-5420
email: Julie Ochoa

Pre-ETS Specialist: Andrew Lowney
406-329-5406
email: Andrew Lowney

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